REFUNDS AND RETURNS
Can I cancel my order and be refunded?
Yes, you can cancel your order. Please email your cancellation request to firstname.lastname@example.org stating your order/invoice number at least 2 working day before your delivery. Otherwise, a cancellation fee of 10% of the total order amount is applicable.
For example, the scheduled delivery is Monday. The order must be cancelled on Thursday of the previous week.
Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.
How do I initiate a cancellation and/or refund?
Contact us here and our eStore Assistant will review your case and guide you along. Please indicate your order number in your request.
What do I have to look out for if my request is approved?
You will receive an email from us within 3 working days. You would have to bear any delivery and handling charges which you may incur in the return or exchange of the product.