Free delivery above 80SGD
Free delivery above 80SGD
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ORDER PROCESSING AND DELIVERY

Upon receiving the order, we would initiate the packing process in a box to ensure safe deliver. We would engage the courier company to make the delivery based on the information provided.

What are your operational hours?

We operate from Mondays – Sunday except on public holidays and office closures. 

How do I place my order? 

Please refer to the Ordering Products for steps on how to place orders and make payments.

Can I make changes to my order items after I have received the order confirmation via email?

No. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed.   

If I purchased an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?

No. Orders are processed at the point of our receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.   

May I place my order through the phone?                       

Yes. We do accept phone orders. However, we would definitely encourage you to place the order through our online platform. 

How do I know if I have placed my order successfully?

If your order has been successfully placed, you would receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.  

Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox. 

Alternatively, you may log in to your account and check under your Orders. 

Can I cancel my order and be refunded? 

Yes, you can cancel your order. Please email your cancellation request to enquiry@yys.com.sg stating your order/invoice number at least 2 working day before your delivery. Otherwise, a cancellation fee of 10% of the total order amount is applicable.

For example, the scheduled delivery is Monday. The order must be cancelled on Thursday of the previous week. 

Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.

Where do I put my well wishes or my gift message in the order?

You may include a greeting message with your order upon check out, before payment. A complimentary greeting card with your gift message would be provided. 

This is available as an option under “Special Instruction” prior to your check out.

I am interested in placing a bulk order, what should I do? 

Please send your bulk order requests to enquiry@yys.com.sg and we would respond your enquiry within two working days.

What should I do if I face issues when placing my order? 

You may reach us at enquiry@yys.com.sg

  

DELIVERY

We provide delivery based on the information provided during your checkout. You may view the delivery options at Checkout. Please note the Rules & Regulations surrounding our delivery.


How much will I be charged for delivery?


Singapore deliveries are charged at a standard rate of 5 SGD per address unless otherwise stated. Look out for our Free Singapore Delivery promotions from time to time.

Where do you deliver to?

Local Delivery (Singapore)

We provide delivery to all locations in Singapore except the following. 

  • Jurong Island
  • Airport Cargo
  • Alps Ave
  • PSA Terminals
  • SAF Camps
  • Jurong Port
  • Sentosa Island
  • Prisons
  • Singapore Technologies Buildings
  • Shipyards
International

International- Flat delivery fees on different zones in 5-20days after received order online.

What are your delivery timings?

Local Delivery (Singapore)

We deliver from Mondays to Fridays and also offer the choice of Saturday and Sunday deliveries except if the chosen weekday or Saturday is a public holiday. 

Can I request for urgent or next day delivery?

Yes, please inform us of this special request in the special request note prior to check out. However, please note that such request are chargeable.

 

Same Day Delivery

 

SGD 20

 

Next Day Delivery

 

SGD 10

 

Standard Delivery

 

SGD 5

 

Free Delivery

 

Spend above SGD 80

 


May I make changes to the delivery address?

Local Delivery (Singapore)

Yes. Please contact us at least 3 days in advance before your delivery.  

Email: enquiry@yys.com.sg

Otherwise, If delivery attempt has been done, a courier charge of $30 would apply.

 

Rules & Regulations 

Delivery Exceptions

Ensure the recipients’ addresses and contact details are correct before proceeding with payment at Checkout.

Singapore deliveries returned to Yeung Yik Sum after failed attempts by the courier company to contact the recipient will be forfeited.


Terms & Conditions


Local Deliveries


Deliveries not received, abandoned or returned will be forfeited. Customer assumes all losses. No refunds will be made.

Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.